Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummaryManager, Loyalty, Customer Success
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Role Summary
Mastercard’s Loyalty Solutions team is seeking an experienced Customer Success Manager (CSM) to join our growing organization. This role serves as a strategic advisor and trusted partner to enterprise clients, ensuring they achieve measurable business outcomes through our loyalty and customer engagement platform. The CSM will drive adoption, deliver value, and foster long-term relationships that lead to retention and growth.
Knowledge of digital marketing best practices and program management skills are critical to success, as you will also serve as the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators with a strategic mindset are primed for success in this role.
Key Responsibilities
Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI.
Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams.
Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions.
Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs.
Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction.
All About You
Skills
Technical Knowledge
Attributes
Preferred Qualifications
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
