Job DescriptionIs responsible for ensuring continuous workforce compliance, regulatory readiness, and Human Resources governance across Bupa Clinics (ICC). The role acts as the official on-site Human Resources representative responsible for maintaining compliance with Ministry of Health licensing requirements, CBAHI accreditation standards, Civil Defense regulations, Occupational Health & Safety requirements, and internal Bupa governance. The position serves as the primary liaison between Clinic Operations, Corporate HR, Government Authorities, and Regulatory Bodies while ensuring the clinic remains inspection-ready at all times.
The HR Representative is also a mandatory member of the Clinical Credentialing & Privileging Committee and is responsible for maintaining workforce documentation, supporting regulatory inspections, coordinating employee lifecycle activities, and protecting the clinic's operating licence through continuous compliance.
Key Accountabilities:1- Regulatory Compliance & Government Relations:
- * Act as the official Human Resources representative for the clinic during all Ministry of Health, CBAHI, Civil Defense, and other governmental inspections, ensuring the availability of all workforce-related documentation and evidence required by regulatory authorities.
- Establish and maintain effective working relationships with external regulatory bodies to facilitate inspections, licensing activities, and regulatory communications.
- Coordinate the timely implementation and closure of all workforce-related observations, corrective actions, and compliance findings resulting from regulatory inspections and internal audits.
- Monitor changes in healthcare regulations, labor legislation, and accreditation requirements, ensuring timely implementation within the clinic.
- Maintain continuous regulatory readiness by conducting periodic workforce compliance reviews and ensuring all employee records remain inspection-ready at all times.
- Prepare executive compliance reports and provide regular updates to clinic leadership regarding regulatory risks, workforce compliance status, and improvement opportunities.
2- Workforce Governance, Licensing & Employee Lifecycle Management:
- * Maintain accurate, complete, and up-to-date personnel files for all employees, ensuring required documentation is available in accordance with Ministry of Health and CBAHI standards.
- Monitor the validity of professional licenses, Saudi Commission registrations, Ministry of Health licenses, work permits, and other mandatory credentials, ensuring timely renewal before expiration.
- Coordinate Primary Source Verification (PSV), employment documentation, Saudization requirements, and workforce documentation with Corporate HR and relevant governmental authorities.
- Support organizational workforce planning, manpower forecasting, onboarding schedules, and staffing readiness to ensure uninterrupted clinic operations.
- Provide HR consultation and guidance to managers and employees on HR policies, employee relations, disciplinary actions, attendance management, and organizational procedures.
3- Clinical Governance, Credentialing & Privileging:
- * Serve as a permanent member of the Clinical Credentialing and Privileging Committee, ensuring HR participation and formal endorsement of all committee decisions related to healthcare professionals.
- Coordinate the preparation, review, and verification of credentialing and privileging documentation before committee meetings, ensuring all required evidence is complete and compliant with organizational policies and regulatory standards.
- Maintain records of committee decisions, scope of practice approvals, temporary and permanent privileges, and recredentialing activities.
- Coordinate closely with Medical Affairs, Quality, and Clinical Leadership to ensure that no healthcare professional practices outside their approved scope or with expired credentials.
- Monitor compliance with organizational credentialing policies and facilitate periodic reappointment and recredentialing processes.
4- Workforce Competency, Training & Accreditation Readiness:
- * Ensure completion and documentation of all mandatory training programs, including infection prevention, fire safety, emergency preparedness, occupational health, BLS, ACLS, and equipment-specific competency requirements.
- Collaborate with Quality, Infection Prevention, Nursing, and Medical Leadership to identify competency gaps and develop corrective training plans.
- Monitor compliance with CBAHI workforce standards by maintaining complete evidence of employee qualifications, competency assessments, evaluations, and mandatory education.
- Conduct periodic internal audits to verify workforce compliance and maintain continuous accreditation readiness.
5- Employee Engagement, HR Operations & Organizational Effectiveness:
- * Foster a positive work environment by supporting employee engagement initiatives, recognition programs, wellbeing activities, and organizational culture aligned with Bupa values.
- Manage employee relations matters professionally by providing guidance on workplace concerns, conflict resolution, disciplinary processes, and performance improvement plans.
- Coordinate annual performance management activities, probation evaluations, succession planning, and career development initiatives in collaboration with line managers.
- Support organizational change initiatives by facilitating communication, employee readiness, and implementation of new HR programs and operational changes.
- Monitor workforce indicators including turnover, absenteeism, engagement, and manpower utilization, recommending improvement initiatives based on data analysis.
6- Business Partnership & Operational Excellence
- * Support operational excellence initiatives, continuous improvement projects, and organizational transformation activities.
- Develop workforce compliance dashboards and management reports to monitor regulatory compliance, and operational risks.
- Participate in operational planning meetings, leadership forums, and governance committees to ensure HR considerations are integrated into business decisions.
- Identify workforce-related risks proactively and recommend mitigation strategies to protect business continuity, regulatory compliance, and patient safety.
Skills
- * Minimum 5 years of progressive experience in Human Resources, Healthcare Administration, HR Business Partner, Healthcare Compliance, or Healthcare Operations.
- At least 3 years within a healthcare organization, hospital, medical center, or ambulatory care setting.
- Previous experience supporting Ministry of Health inspections, CBAHI accreditation, workforce compliance, or credentialing is highly preferred.
- Bachelor's Degree in Human Resources, Business Administration, Healthcare Administration, or a related discipline.
- Master's Degree or MBA is preferred.
- Professional HR Certification (SHRM, CIPD, PHRi/SPHRi, or equivalent) is preferred.
- Fluent in both Arabic and English.
- Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and HR Information Systems.
- Experience working in a regulated healthcare environment is highly preferred.
- Ability to represent the organization confidently during Ministry of Health, CBAHI, Civil Defense, and other governmental inspections.
Regulatory & Compliance
- * MOH, CBAHI, SCFHS, and Saudi Labor Law compliance.
- Healthcare licensing, accreditation, and workforce regulation management.
- Occupational Health & Safety and Civil Defense compliance.
Human Resources Management
- * Workforce planning, recruitment, onboarding, and employee lifecycle management.
- Employee relations, performance management, and disciplinary processes.
- Credentialing, privileging, personnel records, and policy implementation.
- Learning & Development, employee engagement, and succession planning.
- Saudization monitoring and workforce compliance reporting.
Healthcare Operations
- * Clinical governance, quality improvement, and compliance monitoring.
- Audit preparation, risk management, RCA/CAPA, KPI tracking, and reporting.
Leadership & Management
- * Strategic leadership, stakeholder management, communication, and problem-solving.
Education
Human Resources, Business Administration, Healthcare Administration, or a related discipline
