About Dubai Chambers
Dubai Chambers is the engine of Dubai’s economic development and business growth. As the umbrella organization of Dubai Chamber of Commerce, Dubai International Chamber, and Dubai Chamber of Digital Economy, Dubai Chambers empowers the local business community, builds and reinforces international partnerships, and accelerates the growth of the digital economy to cement the emirate’s position as a leading global hub for business, trade, and investments.
About the Role
To lead the development, delivery and continuous improvement of Dubai Chambers’ member-facing digital services, channels and enterprise applications, ensuring seamless integration, reliability and user experience. The role oversees the end-to-end application and integration lifecycle, including requirements, solution delivery, enhancements, vendor performance and application support, ensuring digital solutions effectively address business needs and align with IT architecture, security, quality and service standards.
Key Responsibilities
- Digital Services & Channels: Lead the development, enhancement and continuous improvement of member-facing digital services and channels, ensuring intuitive, reliable and seamless digital journeys.
- Enterprise Applications & Integrations: Oversee enterprise applications and system integrations, ensuring interoperability, scalability, performance and alignment with business requirements.
- Application & Integration Lifecycle: Manage the end-to-end lifecycle from business requirements and solution design through development, testing, deployment, enhancement and retirement.
- Digital Journey Improvement: Identify opportunities to simplify and improve digital journeys based on business needs, user feedback, service performance and emerging technologies.
- Vendor & Delivery Management: Manage technology vendors and implementation partners against agreed scope, timelines, quality, SLAs and contractual requirements.
- Application Performance & Support: Ensure application availability, reliability and timely resolution of escalated incidents in coordination with IT Operations and relevant stakeholders.
- Project & Portfolio Delivery: Lead application and digital initiatives within agreed scope, budget, quality and timelines, managing dependencies and delivery risks.
- Security, Quality & Compliance: Ensure applications and integrations comply with information security, architecture, data, quality and regulatory requirements.
- Stakeholder Management: Partner with business functions to translate requirements into effective digital and application solutions and manage priorities.
- People & Performance Management: Lead and develop the Digital & Applications team, establish objectives and KPIs, build capability and ensure effective utilization of resources.
Qualifications, Skills & Experience
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering or equivalent
- Master’s degree in a relevant field, is preferable
- Minimum 8 years of relevant experience, including at least 3–4 years in a managerial or team leadership.
Core Competencies
- Digital Service Delivery
- Enterprise ApplicationS
- Systems Integration & APIs
- Application Lifecycle Management
- Digital Customer Experience
- Vendor & SLA Management
- IT Project/Program Management
- Information Security & IT Governance
- Business Analysis
- Stakeholder Management
Why Join Dubai Chambers?
Be part of a globally recognized chamber driving business growth and digitalization. This is an opportunity to play a pivotal role in supporting Dubai Chambers' international presence and contributing directly to a business-friendly environment that fosters investment, growth, and the digital economy.
