M365 Consultant (L2)
Role summary
The M365 Consultant (L2) deploys, migrates and supports Microsoft 365 workloads for enterprise and public-sector customers across the UAE. The role handles L2 escalations under managed services contracts and delivers tenant, migration and security projects. It reports to the Solution Architect / Delivery Lead.
Key responsibilities
- Administer Microsoft 365 tenants: Exchange Online, SharePoint Online, OneDrive, Teams and the Microsoft 365 admin centres.
- Plan and execute mailbox and file migrations: Exchange on-premises to Exchange Online (hybrid, cutover, staged), tenant-to-tenant, and file server or Google Workspace to SharePoint / OneDrive.
- Configure and support Exchange hybrid, mail flow, connectors, SPF / DKIM / DMARC and Exchange Online Protection.
- Manage identity and access with Microsoft Entra ID: Entra Connect sync, MFA, Conditional Access, SSPR and licensing.
- Enrol and manage devices with Microsoft Intune: compliance and configuration policies, Autopilot, app deployment and Windows Update for Business.
- Implement Microsoft Purview controls: DLP, sensitivity labels, retention policies, eDiscovery and audit.
- Configure Defender for Office 365 and Defender for Endpoint policies and respond to alerts.
- Set up Teams governance, Teams Phone / calling plans and meeting room devices where required.
- Resolve L2 incidents and service requests within agreed SLAs; escalate to L3 or Microsoft support with clear diagnostics.
- Prepare technical documentation: design documents, runbooks, migration plans and handover documents.
- Run end-user and admin knowledge-transfer sessions.
Required skills and experience
- 3–5 years of hands-on Microsoft 365 experience, with at least 2 years in a customer-facing consulting or managed services role. Delivered at least two Exchange or Microsoft 365 migration projects end to end.
- Strong working knowledge of Exchange Online, Entra ID, Intune and SharePoint Online.
- Good grounding in on-premises Active Directory, Exchange Server and DNS.
- Scripting with PowerShell (Exchange Online, Microsoft Graph and Entra modules).
- Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest or the native Microsoft tools.
- Familiarity with ITIL processes and ticketing tools (ServiceNow, Jira Service Management, Freshservice or similar).
- Clear written and spoken English; able to present to customer IT teams.
Certifications
- Required: MS-102 Microsoft 365 Administrator Expert.
- Preferred: MD-102 Endpoint Administrator, SC-300 Identity and Access Administrator, SC-401 Information Security Administrator, or MS-700 Teams Administrator.
Nice to have
- Microsoft 365 Copilot readiness and rollout experience.
- Power Platform basics (Power Automate, Power Apps).
- Experience with UAE government or semi-government customers.
- Arabic language skills.
