Department: Human Resources / Learning & Development
Reports To: Learning & Development Manager / HR Manager
Job PurposeTo support the Learning & Development and Quality functions by coordinating training activities, maintaining training records, supporting quality initiatives, and ensuring colleagues receive the required training in line with hotel and IHG standards.
Key Responsibilities
- Coordinate and schedule training sessions for all hotel departments.
- Prepare training calendars, attendance sheets, training materials, and related documents.
- Maintain accurate and up-to-date training records for all colleagues.
- Follow up with departments regarding mandatory and departmental training requirements.
- Support the implementation of IHG and hotel learning programs.
- Monitor training attendance and completion rates.
- Assist in preparing training reports and Learning & Development KPIs.
- Support quality audits and follow up on action plans and improvement areas.
- Coordinate colleague assessments, evaluations, and feedback related to training.
- Assist in organizing orientation and induction programs for new joiners.
- Ensure training documentation is properly filed and readily available for audits.
- Coordinate with department heads to identify training needs and requirements.
- Support employee engagement and quality initiatives across the hotel.
- Ensure all activities comply with hotel policies, IHG standards, and applicable regulations.
- Perform any other duties related to Learning & Quality as assigned by management.
Qualifications & Skills
- * Diploma or Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field.
- Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred.
- Good communication and coordination skills.
- Strong organizational and time-management skills.
- Good command of English; Arabic is an advantage.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Ability to maintain accurate records and handle multiple tasks efficiently.
- Strong attention to detail and follow-up skills.
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