Company Description Guide Academy, founded in 2017, is a recruitment and learning institution committed to inclusive excellence and accessible knowledge for individuals from diverse backgrounds. The organization focuses on equipping learners with practical skills while fostering a supportive environment for personal and professional growth. Its mission is built on five key pillars—Skills Training, Language Learning, Trainer Trained, Recruitment Hub, and Corporate Pro—developed in collaboration with industry experts and leaders. Guide Academy offers tailored, scalable training and recruitment solutions aligned with each client’s culture, sector, and goals, delivered by seasoned professionals with strong industry insight and emotional intelligence. The academy maintains a client-centric approach, prioritizing quality, relevance, and long-term partnerships that drive meaningful results.
Role Description The Junior Telesales Specialist (Courses and Trainings) is a full-time, on-site role based in Cairo. This role involves making outbound and receiving inbound calls to promote Guide Academy’s courses and training programs, qualifying leads, and guiding prospective participants through enrollment. The specialist will provide clear and accurate information about programs, schedules, fees, and admission requirements, while maintaining detailed records of interactions and follow-ups in the CRM system. Daily tasks include handling customer inquiries, addressing concerns, supporting participants before and after registration, and collaborating with the training and recruitment teams to ensure a smooth learner journey. The role also includes meeting individual and team sales targets, participating in ongoing product and sales training, and contributing feedback to enhance offerings and customer experience.
Qualifications
* Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and build trust with prospective and current learners.
* Candidates should possess excellent Communication skills, including clear phone communication, active listening, and the ability to explain course details and benefits effectively.
* Candidates should possess Sales skills, including lead qualification, objection handling, persuasive closing, and working toward defined telesales targets.
* Candidates should possess Training-related awareness, such as understanding educational services, learner needs, and the value of skills development and upskilling.
* Relevant qualifications include a high school diploma or bachelor’s degree, preferably in Business, Marketing, or a related field.
* Additional beneficial skills include basic CRM or call-center system experience, proficiency in MS Office, and strong organizational and time-management abilities.
* Prior experience in telesales, education services, or call center environments in Cairo is an advantage but not strictly required for motivated entry-level candidates.
