Summary:
Zayani Motors is seeking a highly experienced and motivated Job Controller – Automotive to join our dynamic team. We are looking for a detail-oriented and organized individual with excellent communication and leadership skills to oversee our workshop operations. The Job Controller is responsible for overseeing daily workshop operations to ensure high-quality, timely, and profitable vehicle repairs. This role leads and mentors a team of technicians, manages bay utilization and labor efficiency, and enforces strict compliance with manufacturer warranty, ISO/DOS standards, and Health & Safety regulations.
Key Responsibilities:
- Manage workshop flow, bay utilization, labor efficiency, and overall profitability.
- Analyze and document repeat repairs to eliminate recurring issues.
- Conduct road tests and quality diagnosis checks before vehicle delivery.
- Lead, coach, motivate, and direct workshop staff to achieve daily targets.
- Identify training needs, coordinate developmental plans, and mentor apprentices.
- Maintain ongoing technical expertise through training courses, technical bulletins, and professional development.
- Ensure strict adherence to ISO, DOS compliance, and Group Internal Audit standards.
- Champion continuous improvement initiatives, including 5S and Kaizen activities.
- Accurately complete repair documentation and generate manufacturer technical reports.
- Enforce compliance with manufacturer warranty guidelines and repair procedures.
- Maintain a safe, orderly working environment in line with Health & Safety policies.
- Ensure proper upkeep of workshop equipment, work areas, and protective gear.
- Partner with the parts department to ensure high parts availability.
- Communicate directly with customers regarding vehicle issues to uphold quality service standards.
- Focus on customer satisfaction by maintaining high output quality and systematically meeting goals.
- Demonstrate technical expertise and introduce process improvements.
- Take initiative, make quick, tough decisions, and take ownership of projects and people.
- Work productively under pressure, manage stress effectively, and accept constructive feedback.
Requirements:
- Diploma degree or any certificate in a related field
- Minimum of 7 years of experience in a similar role, preferably in the automotive industry
- Strong leadership and communication skills
- Excellent problem-solving and decision-making abilities
- Proven track record of improving operational efficiency and profitability
- Knowledge of automotive industry trends and developments
- Proficiency in MS Office and other relevant software
- Ability to work under pressure and meet tight deadlines
- Knowledge of safety, health, and environmental regulations
- Strong organizational and time-management skills
