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IVR / HCS Operation Support Engineer

Anotech

20 hours ago

Full TimeMid Level

Job Purpose:

Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.

Qualifications And Experience:

Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
Understanding for Network Design / Call routing / PRI / BRI.
Understanding for Telecom Environment & Connectivity & Call flows.
Basic understanding for IP -Networking.
Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony.
Understanding for ICM Scripting & Call manager
Voice Gateway Configuration.

Skillset:

SQL Server
CVP
Quality Management and Call Recording in contact Center.
Interpersonal skills
Team orientation
Communication skills
Technology understanding capability
Project and staff management

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IVR / HCS Operation Support Engineer