IT Systems Specialist – EqanTech
ESSENTIAL REQUIREMENTS – PLEASE READ BEFORE APPLYING
Only applications that meet all four requirements below will be considered.
- Official Networking Certification: Cisco CCNA or CompTIA Network+
• At least one current, officially issued certification:
◦ Cisco Certified Network Associate (CCNA) – exam 200-301, issued by Cisco; or
◦ CompTIA Network+ – exam N10-009 (V9), issued by CompTIA.
• Must be verifiable through Cisco or CompTIA credential verification (or Credly). Please include your certification ID or verification number with your application.
• Course completion or attendance certificates, Cisco Networking Academy course certificates, and certificates issued by training centres or institutes do not meet this requirement.
- Valid Driving Licence and Personal Vehicle
• A valid Jordanian driving licence and ownership of a personal vehicle, as the role involves regular travel to client sites. EqanTech covers fuel or electric vehicle charging costs for work-related client site visits.
- Professional English Proficiency
• Very good spoken and written English at a professional working level. The role involves direct communication with international vendors such as Microsoft through calls, meetings and email.
- Salary Range: 450–600 JOD Gross per Month
• Depending on experience and qualifications, subject to social security contributions and any applicable income tax deductions in accordance with relevant regulations.
• We share the salary range upfront to ensure transparency and respect everyone's time. If your expectations exceed this range, we kindly ask that you do not apply.
JOB VACANCY
• Location: Amman, Jordan
• Employment Type: Full-time
• Working Days: Sunday–Thursday
• Schedule Flexibility: Occasional work outside standard days and hours, including Fridays and Saturdays, is required for client support, implementations, maintenance, projects or urgent needs. Additional hours are handled in accordance with company policy and Jordanian labour law.
ABOUT EQANTECH
EqanTech is a Managed IT Services Provider (MSP) helping small and medium-sized businesses improve the reliability, security, performance and day-to-day management of their IT. Our services cover IT Support, Endpoint Management, Network Management, Cloud Productivity, Backup & Restore, and IT Procurement & Deployment, with a focus on proactive service, standardisation, documentation, automation and long-term client partnerships.
POSITION SUMMARY
We are seeking a customer-focused IT Systems Specialist to deliver managed IT services across multiple client environments, covering endpoints, Microsoft 365, networking, hardware, backup and recovery, documentation, and remote and onsite support. You will also provide technical input for client assessments, solution design and presales when required.
SCOPE OF RESPONSIBILITIES
- Endpoint Support & Management
• Deploy, configure, image and support Windows 11 endpoints throughout their lifecycle.
• Install and maintain business applications; diagnose hardware, software and performance issues.
• Manage endpoint protection, patching, software deployment and backups in line with EqanTech standards.
• Perform backup restoration, recovery, preventive maintenance and health checks.
• Configure user profiles, printers, peripherals and endpoint security settings.
- Hardware Support
• Diagnose, repair, upgrade and configure desktops, laptops, peripherals and business hardware.
• Recommend suitable hardware, prepare Bills of Materials (BOMs), and support warranty and RMA activities.
- Network Management
• Install, configure and troubleshoot wired and wireless networks, switches, routers and firewalls.
• Configure and support VLANs, VPNs, DNS, DHCP and related services.
• Diagnose LAN, WAN, Wi-Fi and Internet issues using structured methods.
• Monitor network health, maintain configuration backups, and document IP addressing and network diagrams.
• Apply structured cabling and network segmentation best practices.
- Microsoft 365 Management
• Administer tenants, users, groups, licences and administrative roles.
• Support Exchange Online, Teams, SharePoint Online and OneDrive.
• Troubleshoot email delivery, authentication and permissions issues.
• Handle user onboarding and offboarding, MFA and security configuration in line with company standards.
- IT Support & Service Delivery
• Provide professional remote and onsite support using structured troubleshooting.
• Manage incidents and service requests through the ITSM platform according to priorities and SLAs.
• Own issues through resolution or escalation, with clear client communication and follow-up.
• Guide users on Microsoft 365, safe computing and effective use of technology.
- Presales & Client-Facing Technical Support
• Join client meetings, discovery sessions, technical assessments and site visits when required.
• Assist in gathering requirements, assessing client environments, and presenting findings and recommendations.
• Contribute to solution proposals, hardware recommendations, BOMs and Statements of Work (SOWs).
• Support the Managing Director with technical assessments, solution planning and presales.
- Documentation & Continuous Improvement
• Maintain client documentation, asset records, configurations and knowledge base articles.
• Create network diagrams, SOPs and implementation documentation.
• Improve standards and service processes through automation and standardisation.
QUALIFICATIONS & EXPERIENCE
• Bachelor's Degree or Diploma in IT, Computer Science, Computer Engineering, Network Engineering or a related field.
• Minimum 2 years of hands-on experience in IT support, systems administration, networking or Microsoft 365 administration.
• MSP, IT services company or multi-client experience is strongly preferred.
• Strong practical knowledge of Windows desktop operating systems and business IT environments.
• Hands-on experience diagnosing, repairing and upgrading desktops, laptops, printers and peripherals.
• Good understanding of TCP/IP, VLANs, DNS, DHCP, VPNs, routing, switching and wireless networking.
• Working knowledge of business firewall configuration and security fundamentals, including MFA, endpoint protection and patch management.
• Practical Microsoft 365 administration experience.
• Experience with backup and recovery solutions, including file and system restores.
• Experience with ITSM, PSA, RMM, endpoint management or IT documentation platforms is strongly preferred.
• Very good written and spoken Arabic is required.
• Strong analytical, troubleshooting, customer service and documentation skills, with the ability to manage priorities across multiple clients.
PROFESSIONAL CERTIFICATIONS
• Required at the time of application: Cisco CCNA or CompTIA Network+ (see Essential Requirements above).
• The successful candidate must obtain:
◦ Microsoft 365 Certified: Administrator Expert (MS-102) within 6 months of employment.
◦ CompTIA Security+ within 12 months of employment.
• Exam fees for these certifications are reimbursed by the company upon successful certification.
• Advantageous: CompTIA A+ and other Microsoft, networking, endpoint management, cloud or IT infrastructure certifications.
PERSONAL ATTRIBUTES
• Professional, customer-focused and service-oriented, with a presentation suitable for client interaction.
• High integrity, accountability, reliability and ownership of assigned work.
• Excellent communication and organisation, with strong attention to detail.
• Able to work independently and collaborate across multiple clients and priorities.
• Proactive problem-solver committed to continuous learning.
WORKING AT EQANTECH
As an early technical team member, you will help shape EqanTech's technical standards, service quality, documentation practices and culture. You will work across varied technologies and client environments, building deeper expertise in Microsoft 365, networking, endpoint management and modern IT operations, and grow with the company as it develops.
