As an IT Administrator / IT Support Specialist, you will be the main point of contact for IT support within Communardo Morocco. You will ensure that colleagues have the right tools, systems, access, and hardware to work efficiently, while collaborating closely with Group IT and contributing to a secure, reliable, and high-performing IT environment.
At Communardo Group, we support organizations in shaping modern digital workplaces and collaborative environments. As part of the Communardo Group, Communardo Experts Morocco contributes to international consulting and cloud transformation projects for clients across Europe.
Our Casablanca office, located in Casablanca Finance City (CFC), offers a modern and international working environment where collaboration, knowledge sharing, and continuous learning are part of everyday work. Together with experienced consultants and technology experts, you will work on challenging Atlassian consulting, administration, and cloud transformation projects for enterprise customers worldwide.
As our customers operate large-scale enterprise environments, we are looking for experienced Atlassian professionals who combine strong technical expertise with consulting skills and enjoy working directly with international customers.
Your Mission
- Support colleagues with IT, system, software, access, and hardware-related requests
- Work closely with Group IT as part of the wider IT Support organization
- Prepare, configure, and maintain laptops and other workplace equipment
- Support employee onboarding and offboarding from an IT perspective
- Manage hardware inventory, procurement, replacements, and lifecycle planning
- Manage user accounts, permissions, licenses, and access to internal systems
- Troubleshoot issues across Microsoft 365, Atlassian Cloud, Windows, Mac, and other workplace technologies
- Support Jira and Atlassian administration and configuration activities
- Support and continuously improve service management and internal IT support processes
- Contribute to improving hardware standards, tooling, documentation, and the overall digital workplace experience
- Coordinate information security-related activities and collaborate with the information security team to ensure compliance with internal policies and best practices
- Document recurring issues, processes, and solutions to improve knowledge sharing and support efficiency
Your Profile
- 3+ years of relevant hands-on experience in IT support, workplace management, system administration, or a similar role
- Strong experience with Microsoft 365, Atlassian Cloud, Jira Service Management / ITSM, Active Directory, and Windows environments
- Hands-on experience with Jira administration and configuration, including user and project access, permissions, workflows, screens, custom fields, notifications, and general project configuration
- Good working knowledge of Mac environments
- Experience with Microsoft Intune and/or Jamf is a plus
- Strong troubleshooting and problem-solving skills across hardware, software, access, and workplace systems
- Service-minded and proactive, with a strong focus on creating a smooth digital workplace experience
- Structured, self-organized, and accountable
- Solution-oriented, with a focus on continuously improving processes and user experience
- Comfortable working independently while collaborating with international teams
- Team player who shares knowledge and contributes to a positive team culture
- Curious about new technologies and motivated to make everyday work more efficient
- Good communication skills in English and French
What we offer
- Opportunity to work on global enterprise transformation projects
- Professional certifications and personal development
- Hybrid and flexible working environment
- Modern office in the center of Casablanca Finance City (CFC)
- Competitive salary package
- CIMR retirement plan (based on seniority)
- Complementary health insurance
Ready to make an impact? We'd be excited to hear from you. Submit your application and discover more about our team, culture, and journey on our website
