Job Purpose
To provide robust functional and technical support for Supply Chain and Demand Planning systems, specifically supporting the transition from Oracle EBS to Oracle Fusion and maintaining the Slim4 demand planning system. This role focus exclusively on enterprise SCM application modules—specifically Procurement (P2P), Order Management (O2C), Inventory Management, Demand Planning (Slim4).
Key Responsibilities & Tasks:
- Monitor system performance, resolve incidents, and manage service requests within defined SLAs.
- Partner with Procurement, Planning, Warehouse, Logistics, and Manufacturing teams to gather requirements and translate them into functional/technical specifications.
- Daily monitoring and error resolution of data syncs between Slim4 Demand Planning, Oracle SCM modules, and external vendor/procurement portals.
- Resolve stuck interface records (e.g., pending inventory movements, unposted receipt transactions, order sync failures, and purchase order approval stuck workflows).
- Execute functional regression test scripts for quarterly Oracle Fusion SCM module updates and Slim4 system upgrades.
- Define clear criteria to escalate complex application bugs, custom code failures, and system configuration changes to the IT Supply Chain Lead.
- Maintain SCM master data integrity, including item masters, bill of materials (BOMs), unit of measure (UOM) conversions, and supplier master configurations.
- Analyze current supply chain processes (procure-to-pay, plan-to-produce, order-to-cash, warehouse operations) and recommend system enhancements or automation opportunities.
- Ensure data integrity and consistency across procurement, inventory, and logistics systems.
- Support internal and external audit requests related to supply chain systems and controls.
- Maintain documentation of configurations, processes, and standard operating procedures (SOPs).
- Support the design and maintenance of supply chain KPIs, dashboards, and reports (e.g., inventory turns, on-time delivery, Develop and maintain digital workflow automations utilizing RPA tools and the Google Workspace ecosystem (AppSheet, Google Apps Script) to eliminate manual supply chain data entry and optimize inventory management processes.
- Fill rate, procurement cycle time) via BI tools or native application reporting.
- Manage user access, roles, and segregation-of-duties (SOD) controls in compliance with audit and compliance requirements.
- Support the ongoing enterprise transformation to Oracle Fusion by executing test scripts, validating data migration for SCM modules, and guiding users through User Acceptance Testing (UAT).
- Undertake any other duties or assignment as required from time to time by the management.
Education
Bachelor's degree in Supply Chain Management, Information Systems, Computer Science, Business, or a related field.
Experience & Skills
- +2 years of experience in an IT support or helpdesk role. Exposure to Oracle EBS or Oracle Fusion.
- Strong analytical and problem-solving skills.
- Strong capability in digital solution development
- Hands-on experience with Oracle SCM and Slim4.
- Effective communication and teamwork abilities.
