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Job responsibilities:
Oversee 24/7 operational support for digital and alternative payment channels, including instant payment networks, third-party bill aggregators/collection platforms, interbank settlement systems.
Manage end-to-end incident, problem, and change management for non-core applications supporting customer notifications, mobile/SMS gateways, and outbound messaging platforms.
Ensure the availability, security, and performance of card and payment data protection solutions.
Supervise business process automation and workflow management platforms supporting operational efficiency across departments.
Oversee generation and delivery systems for customer account statements and reporting outputs.
Support Achieving solution for all E-documents for internal and external customers.
Coordinate with data and reporting teams to ensure the stability and performance of enterprise data warehousing and BI/reporting platforms.
Manage vendor relationships, SLAs, and escalations for all supported platforms.
Drive root cause analysis, capacity planning, and continuous improvement across the application support function.
Ensure compliance with Central Bank of Egypt regulations, information security standards, and internal\external audit requirements.
Job qualifications:
University degree in Computer Science or a relevant discipline
Minimum 5 years of experience in system operations
Strong knowledge of banking operations
Good experience with AIX UNIX operating system and SQL and Oracle developer
