Act as the first point of contact for internal IT support requests, including hardware, software, network, email and printers.
Set up, configure and maintain desktops, laptops, mobile devices and peripherals for staff.
Manage user accounts, permissions and access across company systems (email, ERP, etc.).
Monitor and maintain the office network, Wi-Fi and basic server infrastructure.
Troubleshoot and resolve hardware and software issues on time, escalating complex issues as needed.
Maintain the IT asset inventory (laptops, licenses, network equipment).
Support video conferencing, meeting room AV setups and office IT equipment.
Apply basic cybersecurity practices, including antivirus updates, backups and password policies.
Provide first-level technical support to sales staff, resellers and installers on surveillance products (network connectivity, IP configuration, firmware updates).
Coordinate with vendor technical support teams on advanced issues and RMA cases.
Support product demos, testing and configuration of experience centre and demo units, and maintain training centre equipment.
Maintain the internal knowledge base, FAQs and troubleshooting guides.
Provide basic training to staff on IT tools and systems.
Assist with IT procurement quotes, authorization and confirmation letters, and authority approvals.

Skills

Requirements

Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.
1–3 years of experience in an IT support or helpdesk role.
Solid understanding of Windows OS, basic networking (TCP/IP, DHCP, DNS, VLANs) and hardware troubleshooting.
Familiarity with Active Directory and user account management.
Basic understanding of IP-based devices and networks.
Comfortable learning vendor-specific tools; knowledge of ticketing systems (Freshdesk, Zendesk or similar) is a plus.
Strong communication skills, with the ability to explain technical issues to non-technical users.
Good problem-solving skills and a customer-service mindset.
Ability to prioritize and manage multiple support requests.
Exposure to CCTV / video surveillance or the security industry is an advantage.
Certifications such as CompTIA A+, Network+ or similar are an advantage.
Fluent English is required; Arabic is an advantage.

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About the company

Samcom Electronics LLC

A Regional Leader in Security Innovation For over 25 years, SAMCOM has been a trusted distributor of advanced security solutions across the Middle East and North Africa. We deliver an end-to-end security ecosystem, including surveillance networks, access points, access control sy…

Job description

Act as the first point of contact for internal IT support requests, including hardware, software, network, email and printers.
Set up, configure and maintain desktops, laptops, mobile devices and peripherals for staff.
Manage user accounts, permissions and access across company systems (email, ERP, etc.).
Monitor and maintain the office network, Wi-Fi and basic server infrastructure.
Troubleshoot and resolve hardware and software issues on time, escalating complex issues as needed.
Maintain the IT asset inventory (laptops, licenses, network equipment).
Support video conferencing, meeting room AV setups and office IT equipment.
Apply basic cybersecurity practices, including antivirus updates, backups and password policies.
Provide first-level technical support to sales staff, resellers and installers on surveillance products (network connectivity, IP configuration, firmware updates).
Coordinate with vendor technical support teams on advanced issues and RMA cases.
Support product demos, testing and configuration of experience centre and demo units, and maintain training centre equipment.
Maintain the internal knowledge base, FAQs and troubleshooting guides.
Provide basic training to staff on IT tools and systems.
Assist with IT procurement quotes, authorization and confirmation letters, and authority approvals.

Skills

Requirements

Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.
1–3 years of experience in an IT support or helpdesk role.
Solid understanding of Windows OS, basic networking (TCP/IP, DHCP, DNS, VLANs) and hardware troubleshooting.
Familiarity with Active Directory and user account management.
Basic understanding of IP-based devices and networks.
Comfortable learning vendor-specific tools; knowledge of ticketing systems (Freshdesk, Zendesk or similar) is a plus.
Strong communication skills, with the ability to explain technical issues to non-technical users.
Good problem-solving skills and a customer-service mindset.
Ability to prioritize and manage multiple support requests.
Exposure to CCTV / video surveillance or the security industry is an advantage.
Certifications such as CompTIA A+, Network+ or similar are an advantage.
Fluent English is required; Arabic is an advantage.

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IT / Helpdesk Coordinator