Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development. Nafham’s mission is to enhance the educational experience and unlock the potential of young individuals across various communities.
Responsibilities
- Handle and follow up on instructor requests and inquiries.
- Coordinate instructor schedules and session-related changes.
- Monitor and update instructor data and records.
- Handle operational issues and ensure timely resolution.
- Coordinate with the Instructor Recruitment, Operations, and Customer Support teams when needed.
- Follow up on instructor attendance, availability, and operational requirements.
- Ensure all instructor-related information is accurate and up to date.
- Prepare and maintain regular reports related to instructor operations.
- Support instructors and ensure a smooth operational experience.
Requirements
- 1–2years of experience in customer service, telesales, account management, or a similar customer-facing role
- Strong communication and interpersonal skills.
- Excellent negotiation and objection-handling skills.
- Customer-oriented and empathetic approach.
- Strong follow-up and organizational skills.
- Ability to work under pressure and achieve targets.
- Strong problem-solving skills.
- Ability to analyze customer needs and identify retention opportunities.
- Good knowledge of Microsoft Office / Google Workspace.
- Experience in the education or EdTech industry is a plus.
