Company Description Fayetteville Public Works Commission (PWC) is a long-established municipal utility provider delivering electricity, water, and wastewater services to Fayetteville and Cumberland County, including Fort Bragg/Pope Air Field. As the largest municipal power system in North Carolina, PWC employs approximately 600 team members and serves more than 114,000 customers. The organization is recognized at state and national levels for excellence in utility services, safety, financial reporting, community service, sustainability, and innovation. PWC offers competitive compensation and benefits, including retirement plans, comprehensive health and dental coverage, flexible spending accounts, paid leave, and savings plan options. Team members also have access to an on-site wellness center, relocation assistance, and professional development opportunities.
Role Description The Information Technology Support Specialist is a full-time, hybrid role based in Fayetteville, NC, with some flexibility for work from home. This role provides day-to-day technical support for desktop computers, peripheral devices, and standard software applications used across the organization. Responsibilities include responding to help desk tickets, diagnosing and resolving hardware and software issues, and assisting users with account access, connectivity, and application usage. The specialist will install, configure, and maintain workstations, coordinate repairs or replacements, and document incidents, resolutions, and procedures. This position collaborates closely with other IT team members to ensure reliable technology services, support system upgrades, and contribute to continuous improvement of IT support processes.
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