Role purpose:
Support the applications used across TMR retail stores and help prepare new stores for opening. The role will provide day-to-day support for Microsoft Dynamics 365, POS systems, and other store applications.
Key responsibilities:
- Support store teams with application issues, investigate incidents, and coordinate resolution with internal teams and vendors.
- Support Microsoft Dynamics 365 retail processes, including POS transactions, pricing, promotions, inventory, and returns.
- Test application setup, devices, and key store processes before new store openings.
- Assist with store launches and provide on-site or remote support during the opening period.
- Set up and maintain application users, access permissions, and store configurations in line with approved procedures.
- Test system changes and updates, document issues, and follow through until they are resolved.
- Train store users and prepare simple guides for common tasks.
- Monitor recurring issues and recommend improvements to store operations.
Requirements:
- 3–4 years of experience in retail application support, POS support, or a similar role.
- Hands-on experience supporting Microsoft Dynamics 365 and retail store applications.
- Understanding of retail processes, including sales, returns, pricing, and inventory.
- Experience supporting store openings or application rollouts.
- Strong troubleshooting, communication, and coordination skills.
- Ability to support multiple stores and respond to urgent operational issues.
- Good command of English.
