A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:
Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities.
With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations.
In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
Role Purpose:
Monitor and manage datacenter infrastructure and control the flow of work across the banks systems and services.
To be the subject matter expert of technology and services in the area under control, perform scheduled tasks (ex: end of day, start of day, etc.), investigate exceptions and support the implementation of changes using the banks systems management and operational tools.
Key Responsibilities:
- Managing all major incidents flow during the incident, including notifications and escalations through to the conclusion playing the role of Incident Manager, with the full responsibility over the process.
- Suggests and welcomes different perspectives to solve incidents. Makes considered decisions, in line with process and based on judgment to engage any needed resource during the incident resolution process considering all benefits and implications.
- Managing Consoles, Job Scheduling (automation) / Scheduled jobs (Manual / process), performing and monitoring Backups and Restores, Managing Print and Electronic Outputs and preforming maintenance activities.
- Seeks ways to improve efficiency and resource allocation and/or to minimize conflict and duplication.
- Managing the physical IT environment. This includes data centers and all computer rooms.
- (utilizing all existing internal / external vendor)
- Manage internal and external relationships. Ensure IT Operations is a visible and is a trusted partner. Support the delivery of a uniform, consistent relationship model which is acknowledged to deliver value.
- Identifies and improves existing methods of working, providing solutions and resolving issues within own area.
- Use specialist/professional knowledge to identify and develop new or improved delivery mechanisms.
- Build rapport within and across teams within Technology organization, IT in general as well as Operations and COO organization, to improve service delivery and achieve bank objectives.
- Lead technical operational recovery effort as and when required.
Qualifications:
- Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, or related field.
- 2-5 years of experience in computing systems.