Company Description Al-Tuhoo General Trading & Contracting Co. is a long-established Kuwaiti company that began in the 1950s as a supplier of canned food and beverages and later became one of the first importers of tea into Kuwait. Over the decades, the company has expanded beyond foodstuffs into real estate, construction, and building materials, supporting its continued physical and commercial growth. Today, Al-Tuhoo is a key player in Kuwait’s construction materials market, representing leading international brands from Europe, Asia, and beyond. The company also continues its legacy in the tea sector, importing from Sri Lanka and India and holding major global tea franchises such as Premier Tea and Golden Arrow-Finlays. This mix of tradition and expansion offers team members a stable, growth-oriented environment with strong regional and international ties.
Role Description The Indoor Chocolate & Tea Sales role is a full-time, on-site position based in Shuwaikh. The role involves welcoming and engaging customers, presenting the chocolate and tea product range, and providing detailed information on flavors, origins, preparation methods, and pairing suggestions to support informed purchasing decisions. Daily tasks include handling walk-in customer inquiries, recommending products based on preferences, processing sales transactions, managing product displays, and ensuring that the store area is clean, organized, and visually appealing. The role also includes monitoring stock levels, coordinating with the team on replenishment, and supporting promotional activities or in-store tastings. The Indoor Chocolate & Tea Sales team member is expected to maintain high standards of customer service, follow company policies, and contribute to achieving sales targets.
Qualifications
* Strong Communication skills, including clear verbal interaction and the ability to explain product information in a friendly and professional manner.
* Customer Service skills to create a welcoming environment, handle questions effectively, and resolve issues with patience and respect.
* Sales skills, including product recommendation, upselling, and closing transactions while maintaining a customer-focused approach.
* Training and Sales Management skills, such as supporting new team member onboarding, following sales processes, and contributing to store performance goals.
* Interest in chocolate and tea products, with willingness to learn about origins, brewing methods, storage, and flavor profiles.
* Basic math and point-of-sale (POS) skills for accurate billing, cash handling, and inventory checks.
* Ability to work on-site in Shuwaikh on a full-time schedule, including weekends or evenings as required.
* Previous retail or food and beverage sales experience is an advantage; knowledge of Arabic and English is beneficial.
