At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Als Indirect Named Account Manager (iNAM) fungieren Sie als zentraler strategischer Partner und Enabler für unsere Enterprise- und Upper-Midmarket-Kunden. In dieser Schlüsselrolle treiben Sie das Wachstum durch eine ausgewogene Hunter- und Farmer-Mentalität voran: Sie identifizieren und akquirieren proaktiv Neukunden, während Sie gleichzeitig bestehende Kundenbeziehungen durch gezielte Upselling-Strategien und technologische Exzellenz nachhaltig ausbauen.
Ihre Verantwortlichkeiten
Ihr Profil
Der Named Account Manager (iNAM) fungiert als zentraler strategischer Partner und Enabler für unsere 1k Kunden der strategischen Partner und im Enterprise-Segment. In dieser Rolle identifizieren Sie aktiv Neukunden und neue Endkundenpotenziale und erschliessen diese gemeinsam mit unseren strategischen Partnern, während Sie gleichzeitig bestehende Kundenbeziehungen durch gezielte Upselling-Strategien ausbauen. Sie bilden die entscheidende Schnittstelle, um durch technologische Exzellenz und partnerschaftliche Zusammenarbeit nachhaltiges Wachstum und hohe Kundenzufriedenheit sicherzustellen.
Anforderungen
Indirect Named Account Manager (iNAM)As an Indirect Named Account Manager (iNAM), you will serve as a key strategic partner and enabler for our Enterprise and Upper Mid-Market customers. In this pivotal role, you will drive growth through a balanced hunter and farmer mindset: proactively identifying and winning new customers while continuously expanding existing customer relationships through targeted upselling strategies and technological expertise.
Key ResponsibilitiesNew Business Development (Hunting):Independently identify greenfield opportunities and strategically acquire new customers within your assigned industry verticals, always in close collaboration with our strategic partners.
Strategic Account DevelopmentStrengthen and expand existing customer relationships through tailored upselling initiatives, including migrations, upgrades, and the development of customized business cases.
Full Lifecycle Sales ManagementTake ownership of the entire sales cycle, from prospecting and pipeline generation through contract negotiation, deal closure, and ongoing account management.
Partner EnablementBuild and maintain strong executive-level (C-suite) relationships with partners and customers. Support partners in end-customer projects and in positioning Mitel solutions effectively.
Pipeline & Forecast ManagementContinuously monitor and analyze the sales pipeline, providing accurate forecasting and business reporting to ensure revenue targets are achieved.
Market DifferentiationPosition Mitel as a leading provider of Unified Communications, Contact Center, and Hybrid Collaboration solutions, effectively differentiating our offerings from competitors, including within Microsoft Teams integration environments. Operational Excellence:Ensure compliance with the GPP program, manage the bid approval process, and maintain accurate records of all sales activities within the CRM system.
ResponsibilitiesThe Named Account Manager (iNAM) acts as a strategic partner and trusted advisor for our strategic partners' customer base of up to 1,000 users, as well as accounts within the Enterprise segment. In this role, you will actively identify and develop new customer opportunities, working closely with our strategic partners to win new business while simultaneously expanding existing customer relationships through targeted upselling initiatives. You will serve as the critical link between Mitel, its partners, and end customers, ensuring sustainable growth and high customer satisfaction through technological expertise and collaborative engagement.
Education & Experience
Hunter Mentality
Strategic Mindset
Executive Presence
Technical Expertise
Communication Skills
Sales Methodology & Tools
Requirements
To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
