Company Description Vibes Tourism is a leading global hotel wholesaler focused on supplying hotel accommodations to the travel trade. By partnering with thousands of international hotels, the company offers a wide range of properties worldwide at highly competitive rates. Clients can make bookings in as little as 60 seconds using an advanced online booking platform. Vibes Tourism also enables partners to integrate and sell its full product range through a branded website using a robust XML interface. The organization emphasizes efficiency, reliability, and strong partnerships with travel professionals.
Role Description The Hotel Reservations Agent role at Vibes Tourism is a full-time, on-site position based in Doha, Qatar. The agent is responsible for handling hotel booking requests, modifications, and cancellations via phone, email, and online systems, ensuring accurate and timely reservations. Day-to-day tasks include providing clear information on rates, availability, and hotel features, verifying booking details, and coordinating with partner hotels and internal teams to resolve issues. The agent also responds to customer inquiries, manages special requests, and maintains up-to-date records within the reservations system. Consistently delivering professional service, following established procedures, and contributing to a positive, collaborative work environment are core aspects of this role.
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