Qualifications:
- SHIPBOARD Employment
- Minimum of 6-8 years of professional experience in luxury hotel operations (multi-outlet) with at least 5 years at a management level
- Previous cruise line experience is an advantage, but not limited to experience in luxury hospitality, and other service-driven industries.
- Excellent fluent English (verbal and written). Conversational skills in additional languages are considered an asset.
Duties and Responsibiliti
- es:Provides strategic direction and leadersh
- ip.Takes responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendline
- ss.Forbes Standard: Embrace and Aspire to be Forbes 5 s
- tarForbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspecti
- on.ATRI – Ability to resolve challenges onboard and all issues are solved onboa
- rd.Daily powerful and inspiring Morning meet
- ingMentors and supports Heads of departments, identifies training needs, and talent developme
- nt.Attends meetings, training activities and related courses and all other work-related activities as requir
- ed.Actively participates in weekly public health inspections and ensures corrective actions are complet
- ed.Distributes the NPS, Financial data, Hotel Director’s Voyage Report and Deep Dive Analysis, at the end of every voyage to designated stakeholde
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