Location: Erbil, Iraq
Job SummaryThe Heavy Wheel Motor Vehicle Field Service Representative (FSR) provides on-site technical support and advice to assigned customers.
Principal Accountabilities(Typical duties include the following, although specific duties vary by assignment or contract)
- Provide technical guidance and advice to the customer.
- Present a positive image of self and company’s services.
- Work effectively with differing customers and cultures.
- Maintain a safe work environment and ensure compliance with safety objectives and policies.
- Provide inspection support and perform repairs, sustainment maintenance, retrofits, and medications to multiple platform vehicles.
- Conduct technical analysis of vehicle implementations, modifications and enhancements.
- Troubleshoot technical problems and issues and determine technical solutions.
- Act as local on-site representative to customer's organization.
- Document and submit company expense reports and time cards
- Perform other qualified duties as assigned
Reporting RelationshipsTitle of Direct Report(s): None
Title of Supervisor: Program Manager, or other supervisor title may vary by assignment
Knowledge & Skills
- * Must have knowledge of database software, spreadsheet software, presentation software, and word processing software
- Knowledgeable of U.S. Military vehicle maintenance management pubs and guidelines.
- Ability to interpret and use all types of engineering drawings, schematics, diagrams, and specification sheets
- Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
- Familiar with the use and operation of TMDE (Test, Measurement and Diagnostic Equipment)
- Must be able to function with minimal supervision
- Ability to obtain and maintain a US passport.
- Ability to obtain a secret security clearance.
Experience & Education
- * High school diploma or GED required. Bachelor’s degree, preferred.
- Class A or B CDL preferred
- Four (4) years certified vehicle maintenance required.
- ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent.
- Prior instructional experience delivering technical training in fault diagnostics and maintenance/repair.
Physical Requirements/Working Environment
- * Must be willing and able to work in extreme temperatures.
- Capability to lift 55lbs without assistance.
- Must be able to meet medical and physical fitness requirements to enter into and maintain deployment in accordance with customer requirements.
- Live and work in an austere environment in an active combat zone most likely under U.S. government control
Travel
- * Able to travel domestically and internationally
- Relocate to different locations within the AOR on short notice to support assignment
