- Maintain Health Club facilities according to set standards of order and cleanliness
- Process all incoming and outgoing calls accurately and courteously
- Records all entries on traffic sheets
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency related t Health & Safety, fire, bomb scare and other critical situations
- Maintains a clean work environment
- Attends to all guest queries and requests promptly
- Maintain current Hotel Information
- Report repairs and maintenance problems to supervisor
- Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
- Be knowledgeable about all hotel facilities in order to promote and sell them to guests
- Ensure guests amenities, towels, linen and other guests needs have ample supply
- Follow hotel procedures in relation to pool towel issue and retrieval
- Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
- Abide by rules and regulations and policies and procedures of hotel
- Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure
- Attend scheduled training
- Participate actively in employee activities
- Adhere to specified hygiene and personal appearance standards
- Participate in activities concerning protection of environment
- Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
- Maintain responsibility for cleanliness of exercise rooms, garden areas and tennis courts
- Greet and escort guests to lounge chairs and present towels
- Maintain a comprehensive library of books and magazines in different languages
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
