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Key Responsibilities
Manage the development, review, and maintenance of standard operating procedures across terminal operations to ensure consistent and standardized operational practices
Manage the development and upkeep of operational process documentation and work instructions to ensure clarity and consistency across terminals and shifts
Manage the Ground Operating Manual required by GACA through controlled amendment cycles to keep it accurate, current, and compliant with regulatory changes
Ensure alignment between the Ground Operating Manual, SOPs, and work instructions to maintain a coherent and consistent operational documents
Support HSSQE in maintaining audit readiness by providing accurate documentation and manual content to enable regulatory submissions and inspections
Manage operational communications to frontline teams through approved channels and alignment with Corporate Communications to ensure clear, timely, and consistent instructions
Lead operational improvement initiatives through process analysis and standardization to improve the efficiency and effectiveness of operational practices
Embed improved processes into procedures and documentation through post-implementation review and audits to sustain adoption and prevent regression
Build improvement and problem-solving capability across operational teams through standardized methods to strengthen a culture of continuous improvement
Advise operational leadership on procedural gaps, standardization needs, and improvement priorities to support sound and standardized operational decisions
