Additional InformationJob Number 26125093
Job Category Food and Beverage & Culinary
Location Sheikh Zayed Road, Business Bay, Dubai 121000, United Arab EmiratesVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
START YOUR JOURNEY WITH USJW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.
Love What You Do Even MoreAt JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.
Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:
OUR EXPECTATIONS FROM THE ROLE:The Head Mixologist is responsible for leading and managing all beverage operations within the outlet, ensuring exceptional guest experiences through innovative beverage programs, outstanding service standards, and effective team leadership. This role oversees cocktail development, beverage training, cost control, inventory management, and operational excellence while supporting the outlet's financial and service objectivesPrepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees.General Food and Beverage Services
- * Follow appropriate procedures for serving wine (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively).
- Document any and all guest and employee incidents/accidents for management to follow up.
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Assist your and other departments when needed to ensure optimum service to guests.
- Follow property key policies, including checking out and returning keys to appropriate departments.
- Complete work orders for maintenance repairs and submit to Engineering or contact Engineering directly for urgent repairs.
- Notify management of maintenance repairs issues.
- Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
- Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbooks.
- Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell
Closing
- * Secure liquors, beers, wines, coolers, cabinets, and storage areas.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Cash/Bank Handling
- * Obtain assigned banks and ensure accuracy of contracted monies, obtaining change required for expected business level, and always keeping bank secure.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
Bartending
- * Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
- Prepare drink orders for guests according to specified recipes using measuring systems.
- Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
- Prepare fresh garnishes for drinks.
- Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
- Stock ice, glassware, and paper supplies.
- Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
- Remove soiled wares from bar top and tables and place in designated area.
- Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
Stock and Supplies
- * Check quality and quantity of all stock and supplies using checklist.
CompetenceAnalytical Skills
- * Arithmetic Computation
- Problem Solving
- Decision-Making
- Learning
- Computer Skills
Interpersonal Skills
- * Customer Service Orientation
- Interpersonal Skills
- Teamwork
- Diversity Relations
- Negotiating
Communications
- * Communication
- Listening
- English Language Proficiency
- Applied Reading
- Form, Report, and Log Completion
Personal Attributes
- * Integrity
- Positive Demeanor
- Stress Tolerance
- Dependability
- Adaptability/Flexibility
- Presentation
- Initiative
- Safety Orientation
- Information Retention
Organization
- * Multi-Tasking
- Time Management
- Detail Orientation
- Planning and Organizing
Assists Management
- * Delegating and Directing
- Resolving Conflict
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.