Company DescriptionFairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary artsJob DescriptionDuties & Responsibilities* Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
* Handle cashiering duties and manage guest accounts accurately.
* Review arrival lists and prepare compendiums prior to guest arrival, entering necessary information into the system.
* Welcome guests upon arrival, register them, and issue room keys according to departmental standards.
* Ensure that members receive all benefits and that repeat guests and VIPs are recognized with special services, including welcome cards and in-room amenities.
* Liaise closely with other departments to fulfill guest requests and needs effectively.
* Update and maintain the repeat guest history system to enhance personalized service.
* Promote inter-hotel sales and in-house facilities, maximizing revenue according to departmental standards.
* Handle guest complaints and comments tactfully, ensuring efficient resolution.
* Manage guests’ mails, messages, and phone calls professionally.
* Maintain the privacy and confidentiality of all guests, ensuring no details are disclosed without authorization.
* Be vigilant regarding in-house credit matters and address any discrepancies promptly.
* Alert Security or the Duty Manager of any suspicious persons or articles.
* Additional Responsibilities
* Maintain comprehensive knowledge of all food and beverage services, hotel features, and amenities.
* Be fully conversant with hotel fire and life safety/emergency procedures.
* Attend all briefings, meetings, and training sessions as assigned by management.
* Report for duty on time, wearing a clean and complete uniform while maintaining high personal appearance and hygiene standards.
* Perform any other reasonable duties as assigned by hotel management.
Qualifications
- * Saudi National.
- Diploma or Bachelor's degree in Hospitality or a related field.
- Previous Front Office or Guest Services experience is preferred.
- Good communication skills in Arabic and English.
- Proficient in Microsoft Office and Opera PMS (preferred).
- Strong customer service and interpersonal skills.
- Ability to work flexible shifts, including weekends and public holidays
Additional Information
Your Team and Work Environment:In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture.
Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.
Our Commitment to Diversity & Inclusion:We are an inclusive company, and our goal is to attract, hire, and develop diverse talent.
Reporting & Administration:
- * Prepare and present sales reports, forecasts, and performance analysis to senior management.
- Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).
- Ensure accurate records of all client interactions, leads, and bookings.
- Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.
Requirements:* Education: Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master’s degree or industry certifications (e.g., CHME, CMP) is a plus.
* Experience: Minimum of 5–7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.
* Skills:
+ Exceptional sales and negotiation skills, particularly within the luxury market.
+ Strong understanding of the hotel industry, including MICE and leisure segments.
+ Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.
+ Fluent in English; additional languages are highly desirable.
+ Ability to think strategically and creatively, with excellent problem-solving skills.
Key Competencies:
- * Leadership: Ability to lead by example, providing guidance and support to the sales team.
- Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.
- Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.
- Time Management: Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.
- Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.
Working Conditions:
- * Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.
- Travel may be required to meet with clients or attend industry events.
- Ability to work under pressure and meet sales targets in a competitive environment.
Compensation:
- * Competitive salary and commission structure based on performance.
- Benefits package may include healthcare, retirement plans, travel discounts, and other perks.
