Job Title
Government Transactions Typist & Customer Service Executive
Role Description24 ONLINE BUSINESS SERVICES L.L.C is looking for an experienced Government Transactions Typist & Customer Service Executive to join our business services center in Abu Dhabi.
The successful candidate must have practical experience in UAE typing centers and government service platforms, be able to process transactions independently, deal professionally with customers, and take full responsibility for assigned transactions from document review until final completion.
This role requires strong knowledge of UAE government procedures, excellent follow-up skills, accuracy, customer service, and the ability to manage multiple transactions without continuous supervision.
Roles & Responsibilities1. Process UAE government transactions accurately and independently, including MOHRE, ICP / Immigration, TAMM, Emirates ID, visa and residency services. 2. Handle Daman / DOH and health insurance-related applications and transactions. 3. Process commercial licence renewals, amendments and other company-related government services. 4. Review customer documents carefully before submission and identify any missing, incorrect, expired or incomplete documents. 5. Prepare and submit applications accurately through the relevant UAE government portals. 6. Follow up on submitted, pending, rejected and additional-requirement applications until final completion. 7. Clearly explain to customers the required documents, procedures, government fees and transaction status. 8. Handle customer enquiries professionally through office visits, telephone and WhatsApp. 9. Maintain accurate records of completed, pending, rejected and follow-up transactions. 10. Monitor transaction deadlines and ensure customers are followed up on without unnecessary delays. 11. Stay updated with changes in government procedures, requirements, fees, regulations and electronic systems. 12. Coordinate with colleagues and management to resolve transaction issues and ensure work is completed accurately and on time. 13. Follow company procedures, pricing policies, customer service standards and internal instructions. 14. Maintain strict confidentiality regarding customer documents, personal information and company records. 15. Take full ownership of assigned transactions and solve routine transaction issues independently whenever possible. 16. Maintain an organized work system for customer documents, applications and pending follow-ups.
Desired Candidate Profile1. Minimum 2 years of hands-on experience in a UAE Typing Center / Business Services Center. 2. Strong practical experience with MOHRE, ICP / Immigration, TAMM, Daman / DOH and commercial licensing services. 3. Must be able to process government transactions independently from start to completion, not merely assist another typist. 4. Strong knowledge of UAE visa, residency, labour and government transaction procedures. 5. Strong customer service and professional communication skills. 6. Fast and accurate typing and data-entry skills. 7. Strong attention to detail and ability to identify document and application errors before submission. 8. Ability to manage multiple customers, transactions, deadlines and follow-ups simultaneously. 9. Good knowledge of Microsoft Office, email, WhatsApp and UAE government portals. 10. Strong follow-up, ownership and problem-solving skills. 11. Must be responsible, punctual, organized and able to work under pressure. 12. Must be able to work independently while coordinating effectively with management and colleagues. 13. Candidates with broader knowledge of UAE government, company, insurance and business services will be given priority. 14. Ability to communicate effectively in Arabic, English, Hindi and/or Urdu is highly preferred. Candidates able to communicate in multiple languages will be given priority.
Salary & Commission Fixed Salary: AED 1,500 per month * Performance-based commission up to 20%* * Higher-performing employees have the opportunity to increase their monthly income based on individual production and performance.
Job DetailsEmployment Type: Full-Time
Work Location: Abu Dhabi, UAE
Work Mode: On-site
Industry: Business Services / Government Transactions / Typing Center
ImportantOnly candidates with actual UAE Typing Center / Business Services experience should apply.
Applicants must be able to demonstrate practical knowledge of UAE government systems and the ability to process transactions independently.
