Organization- Miraval The Red SeaResumenThe Spa Manager at Life in Balance Spa , Miraval The Red Sea, is responsible for overseeing the day-to-day operations, ensuring exceptional, mindful wellness experiences for all guests. This role integrates spa therapies , bodywork , beauty and salon services , and holistic practices for a seamless guest experience. The Spa Manager will lead a team of professionals, uphold high service standards, and ensure operational excellence . Key responsibilities include continuous improvement of spa and beauty offerings, optimizing retail operations , and driving upselling strategies to increase revenue. The Spa Manager will ensure seamless spa operations , managing guest bookings, treatments, and staff coordination. Reporting to the Director of Wellness , the Spa Manager will collaborate to enhance offerings, implement new wellness programs, and foster a nurturing environment for both guests and staff, aligning with Miraval’s standards of mindful luxury.
Spa Operations & Guest Experience:
- * Oversee the daily operations of the spa, ensuring that all services are delivered with the highest quality and consistency.
- Ensure that the spa environment is relaxing, clean, and welcoming, fostering a sense of well-being for every guest.
- Provide leadership to the spa team, ensuring all staff uphold Miraval’s commitment to mindfulness, professionalism, and emotional balance.
- Monitor guest satisfaction and regularly gather feedback to refine services and ensure each guest enjoys a fulfilling spa experience.
- Cultivate strong relationships with guests, offering personalized wellness recommendations and ensuring their physical and emotional needs are met.
- Ensure all treatments, services, and guest interactions reflect Miraval’s philosophy of personal transformation and well-being.
Team Leadership & Staff Development:
- * Lead, mentor, and motivate the spa team, ensuring all spa professionals provide exceptional service and embody the core values of Miraval.
- Manage staff schedules, performance reviews, and training programs, creating an environment that encourages professional growth and high levels of engagement.
- Conduct regular training sessions on treatment techniques, guest relations, and wellness-based practices to ensure the team is always prepared to meet guest expectations.
- Foster a culture of empathy, support, and excellence, ensuring a cohesive team dynamic that translates to exceptional guest service.
Spa Program Development & Integration:
- * Collaborate with the Director of Wellness/Associate Director of Wellness to design and implement new spa programs that reflect mindful wellness and support personal growth.
- Stay updated on the latest wellness trends and incorporate new spa treatments, techniques, and experiences to keep the offerings fresh and engaging.
- Develop specialized wellness retreats, well-being treatments, and seasonal spa experiences that align with guest needs and resort offerings.
- Integrate spa programs with other fitness and wellness activities, ensuring a holistic and unified experience for guests.
Operational Excellence & Compliance:
- * Manage spa budgeting, inventory, and supply ordering to ensure cost-effective operations without compromising quality.
- Ensure that all spa equipment and facilities are properly maintained and compliant with safety standards.
- Monitor spa revenue , tracking performance metrics, setting goals, and driving performance improvements to achieve business targets.
- Ensure compliance with all local regulations and wellness standards, ensuring safety, professionalism, and cultural sensitivity in all spa services.
- Maintain guest records and ensure privacy protocols are followed at all times.
- Ensure Guest satisfaction surveys are exceeding targets and KPIs achievements.
Collaboration & Strategic Vision:
- * Collaborate with the Programs and Activities team and other resort departments to create a seamless experience for guests that integrates spa treatments with fitness, yoga, and wellness programming.
- Work with the marketing team to promote the spa, increase guest engagement, and develop content for promotional materials.
- Report to the Director of Wellness/Associate Director of Wellness, providing insights into spa operations, guest feedback, and new initiatives to enhance the guest experience.
Guest Engagement & Emotional Support:
- * Build strong, personal relationships with guests, offering personalized consultations and ensuring their well-being goals are met.
- Provide ongoing guidance and emotional support for guests throughout their spa journey, ensuring they feel empowered and rejuvenated.
- Guide guests through their spa and wellness journey, ensuring they leave feeling balanced, relaxed, and emotionally refreshed.
Calificaciones
- * Bachelor’s degree in spa management, wellness management, health and wellness, or related field.
- Minimum 3 years of experience in spa management or a leadership role within a luxury wellness resort or destination spa.
- Extensive experience in large spa operations, guest relations, and developing wellness programs in a high-end setting.
- Advanced certifications in spa therapies or mindfulness-based wellness practices.
- Proficiency in English (Arabic language skills are a plus).
- Passion for wellness , mindfulness, and emotional well-being, with a strong desire to create a transformative spa experience.
Skills & Abilities:
- * Strong leadership and management skills , with the ability to inspire, guide, and develop a team of spa professionals.
- Exceptional communication skills , with the ability to engage with guests, team members, and senior management with professionalism and compassion.
- Ability to create a supportive, inclusive environment that empowers both guests and staff to explore their full potential.
- Strong organizational skills to manage all aspects of spa operations, including scheduling, budgeting, and guest services.
- Proficiency with digital tools for scheduling, program management, and guest tracking.
Compensation & Benefits:
- * Competitive tax-free salary based on experience and industry standards.
- Accommodation provided by the resort.
- Full medical insurance as per Saudi labor laws.
- Flight allowance and paid vacation.
- Access to Miraval’s well-being programs and professional training opportunities.
- Career growth opportunities within the Hyatt/Miraval brand.
Why Join Miraval The Red Sea?Miraval Resorts is a world leader in mindful luxury, offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea, you will be part of a visionary hospitality experience that integrates wellness therapies, mindfulness, and holistic wellness in one of the world’s most breathtaking locations. If you are a dedicated wellness leader with a passion for guiding others through personal transformation, this role is for you.
