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*Position Overview:*Provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently.
Responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure. This role serves as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components. The position involves investigating feasibility, analysing requirements, and developing detailed specifications to provide high quality service to our customers.
*Key Responsibilities Include:*
*Key Responsibilities Include:** Broad training in a related field usually acquired through college. Bachelor’s degree in a relevant field preferred. * Job related experience for 2-5 years minimum. * 2+ years development experience implementing solutions for complex systems support business processes * Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs). * Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi. * Proficient in end-user support, hardware and software setup, infrastructure installation and integration. * Experience with ServiceNow or and ability to create Dashboards/Reports. * Fluent English.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
