Job Summary
The Assistant Front Office Manager will support the overall management of Front Office operations, ensuring smooth guest check-in and check-out, excellent guest service, effective team coordination, and adherence to resort standards. The role will assist in managing daily front office activities and resolving guest concerns while maintaining operational efficiency in a remote resort environment.
Roles & Responsibilities
- Assist in managing daily Front Office operations and ensure smooth functioning of the department.
- Supervise and coordinate Front Office team members during shifts and ensure proper task allocation.
- Ensure efficient check-in, check-out, room allocation, reservations, and guest requests.
- Maintain high standards of guest service and promptly handle complaints and service recovery.
- Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth guest operations.
- Monitor guest arrivals, departures, VIP guests, special requests, and room status.
- Support preparation of duty rosters, shift schedules, reports, and Front Office records.
- Ensure accurate handling of guest accounts, payments, billing, and required documentation.
- Train, guide, and motivate Front Office staff to maintain service standards.
- Ensure compliance with resort policies, operational procedures, and guest-service standards.
- Assist the Front Office Manager/Operations team in addressing operational issues and improving guest satisfaction.
- Maintain effective communication between Front Office, management, and other operational departments.
Mandatory Requirements
- Minimum 4–5 years of professional experience in the same position or equivalent Front Office supervisory/management role.
- Proven experience in hotel/resort Front Office operations.
- Strong guest-service and team-management experience.
- Good English communication skills.
- Willingness and ability to work in a remote resort environment.
- Candidate must be above 21 years of age.
- Valid passport with minimum 7 months validity at the time of visa processing.
- Valid Police Clearance Certificate (PCC) to be submitted and verified before the interview.
