Assist walk-in and phone customers and respond to their inquiries.
Arrange timely replacement vehicles for service, expired registration, accident and breakdown cases, and record each replacement in the system.
Return customer ready vehicle and update the vehicle status in the system.
Log every check-in and check-out in the system
Schedule customer appointments for vehicle service at the workshop.
Prepare the documents for unknown-party accidents to obtain the police report.
Follow up with workshops and body shops to get vehicles back as soon as possible.
Enter all vehicles transaction (deliveries, NRM, replacements, SO, etc.) into the system accurately and on the same day.
Record and update vehicle details, including mileage, fuel level, damage, and registration and insurance expiry dates.
Keep customer records and contract details up to date, including contact information and assigned vehicles.
Enter workshop and body shop job details, such as repair type, expected return date and status updates.
Review entered data regularly to find and correct errors, missing information or duplicate entries.
Prepare daily and weekly reports regarding fleet status and expenses.
Scan, file and archive all documents (contracts, delivery notes, police reports, invoices) in both the system and hard copy.
Skills
