Job Role: Field Support Staff
Job Description
- * Management, maintenance and support of end users' assets, including current hardware and software, or that which will be added during the contract period.
- Software installation: Office installation, Operating system installation, Build standard images, Other Program installation.
- Hardware installation: PC setup, Device Check, Printer installation, Scanner installation, Printer ink.
- Conduct surveys for workplace (assets, users, locations, applications, etc.).
- Follow ITIL policies and procedures related to managing end user support.
- Prepare reports related to end user support calls.
- Provide end user VIP support.
- Provide troubleshooting of network connectivity and server issues.
- Proactively assisting with help desk duties, supporting printers, hardware, software and related technical issues.
- Installation and Configuration of Operating Systems on Desktops and all other MOJ users-related day-to-day software.
- Configuration Setup and Troubleshooting of Email client.
- Detecting, diagnosing and correcting computer hardware, software, and peripheral errors.
- Keep track on the entire H/W and S/W MOJ inventory.
- Replace any hardware device which is not working.
- Ability to perform partition, drive space allocation and understand NTFS and FAT partitioning.
- Printers and peripherals support.
Requirements
- * University Degree in Computer, Information Technology, or equivalent.
- CompTIA A+ certified.
- ITIL Foundation Certified.
- Microsoft 365 Certified.
- CCNA Certified.
- At least 4 years of experience in desktop troubleshooting (hardware and software).
- Experience in supporting Windows Environment. Expert in supporting applications and systems and analyzing Business requirements related to applications and procedures.
- Fluent in English and Arabic (English/Arabic).
Skills: ccna,ntfs,peripherals,pc setup,fat,moj,supporting printers,itil foundation,configuration setup,troubleshooting,itil policies
