Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
This position provides (ACI) equipment field service engineering support in any location in Egypt.
Responsibilities
- Carrying out the repair, maintenance and overhaul as necessary elements of (ACI).
- Performing general maintenance, fitting, troubleshooting and fault finding on systems & sub-systems.
- Providing oral and written responses to requests for 3rd-line technical support from the site of operations to either site engineers, Rapiscan distributors engineers or customer representatives.
- Providing defect liability or post-acceptance support for airport equipment.
- Installing any ACI systems as part of an installation team.
- Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database.
- Installations: Play a key role in complex and multifunctional site installations. Assist senior engineers in installation and other related work. Share best practices.
- Training: Proactively seek training to keep up-to-date with technological developments in own modality/modalities.
- Quality: Promptly escalate any quality or integrity issue.
- Travelling: as required domestic or international.
- Relocation: may be required based on business need.
- Environment, Health & Safety (EHS): Comply with the EHS Policies and applicable laws and regulations. Identify and correct hazards and unsafe conditions.
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action, to be implemented and to avoid recurrence of the issue.
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
- Bachelor of engineering degree is essential.
- Qualified to degree level in Electrical and/or Electronics or equivalent is essential.
- Technical analytical & Trouble-shooting skills is essential.
- Very good IT Skills with knowledge of networking. PLC knowledge a very good advantage.
- up to 3 years field service experience is essential.
Desirable experience:
- Comprehensive knowledge of screening or X-ray is an advantage.
- Ability to work independently with minimum direction.
- High work standards - qualitatively, demonstrates initiative and motivation.
- Strong customer skills.
- Full rights to live and work in Egypt.
- Very good command of English.
- Very good communication skills.
