Varex Imaging Corporation is a leading innovator, developer, and manufacturer of X-ray imaging component solutions, which includes X-ray tubes, digital flat panel detectors, software, and other key components of X-ray imaging systems. With a 65+ year history of successful innovation, you will find our components in countless medical, industrial, and security imaging applications worldwide. Our mission states that through the talent of our people and vision of customers, we help improve and save lives throughout the world by making the invisible visible. Our values of Excellence, People, Innovation, and Customer are foundational to our success in upholding our mission. We cannot make the invisible visible and uphold our mission without our EPIC employees, who deliver cutting edge technology globally, consistently pursue the highest quality standards, inspire innovation, and showcase a customer mindset.
Field Service Engineer
Installation, service and maintenance of Varex's Security & Inspection Products (SIP) with limited supervision. Provides (in co-operation with (senior) support engineers and / or the supervisor) technical assistance on-site and / or by phone to customers, to maintain high quality performance of Varex Imaging Security & Inspection products Worldwide Extensive local and international travel is to be expected and sometimes with little notice in order to meet Contractual obligations. Most of your work time, you will be on location at our customers. You have to travel with your own car.
Major Responsibilities:
- Install, maintain and repair to the highest standard, Varex's Security& Inspection Products with limited technical or direct supervision. Instruct customers in operation and maintenance of Security & Inspection Products.
- Maintain customer confidence through professional communication & technical expertise, including efficient and effective troubleshooting. Act as a loyal representative of Varex Imaging, showing high confidence in the company and the company’s products.
- Provide phone support and troubleshooting directions to customers in close cooperation with specialists from other geographical areas.
- Act as a product specialist. Bring safety problems and repetitive costly repair problems to the attention of senior support specialists and / or the local area manager.
- Report activity within the expected time frame on standard forms (i.e. service reports, weekly time sheets, expense reports, etc.) and prepare travel schedules in advance.
- Correspond with customers concerning technical matters. Prepare special reports on customer remarks, sales prospects, competition information, etc.
- Keep informed regarding all operating characteristics, design factors and technical performance of Varex Imaging Security & Inspection Products.
- Maintain and permanently up-date personal set of technical documentation.
Education / Experience:
- Graduate of technical institute or university in electronics or equivalent
- Military training in basic electronics a plus
- Graduate in electrical engineering, mechatronics or related fields and/or equivalent technical work related experience.
- Must be willing to travel extensively and willing to work at short notice and outside standard hours as required to support the customers/products.
- Fluency in English and the local language required.
Knowledge:
- Word, Excel (advanced): data collection and reporting, & PowerPoint
- Microsoft Communication tools: emails, schedules, live meetings Salesforce: service reporting
- Business Procedures: Basic understanding of logistical processes. SAP is an advantage
- Technical expertise: proficient to operate an Oscilloscope, DVM and read schematics
- PLC Logic programming also an advantage.
For this role, it is needed that you live in Egypt and are allowed to work there. We don't support a sponsorship for this position.
