WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT (DUBAI, UAE)!
Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
Client in 190+ countries | 6000+ Engineers | 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You'll Do:
- Provide first/second level contact and problem resolution for customer issues
- Work with Third Party Vendors to remediate complex AV issues as needed
- Provide timely communication on issue status and resolution
- Maintain ticket updates for all reported incidents
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
- Should have basic knowledge of Mac operating system to support Apple PC users
- Install, upgrade, support, and troubleshoot for printers and computer hardware
- Perform general preventative maintenance tasks on computers, laptops, and printers
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
- Broad experience of IT with basic understanding of Networks and Servers
- In addition, the Band 1 Technician will mentor and assist Band 1 technicians in their work and provide support
What You Need:
- 2-3 years' experience in Windows Desktop support
- Fluent English
- Basic knowledge of Mac operating system
- Familiarity with Windows XP / 7 / 8.1 / 10, Microsoft Office 2010, Cisco Jabber
- Experience with printer and computer hardware installation, upgrade, support, and troubleshooting
- Knowledge of preventative maintenance and remedial repairs
- Ability to use diagnostic tools for network connectivity and workstation hardware/software
- Basic understanding of Networks and Servers
- Excellent communication, relationship-building, and internal customer service skills
- Able to work across multiple sites in Dubai
- Comfortable with on-site support, ticketing, and customer communication
Why Join Us?:
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in (Dubai, UAE) and be at the forefront of IT support excellence!
