Job Purpose
Responsible for managing the overall facility operations of retail stores, including maintenance, security, housekeeping, safety, contractors, budgets, and outsourced FM services.
Key Responsibilities
- Manage day-to-day facility operations across all store locations.
- Oversee maintenance, HVAC, electrical, plumbing, fire & life safety, security, housekeeping, pest control, and other facility services.
- Manage FM, security, housekeeping, maintenance, and other outsourced service providers.
- Develop and monitor vendor KPIs and SLAs, including service quality, response time, resolution time, PPM completion, manpower, compliance, and customer/store satisfaction.
- Conduct regular vendor performance evaluations, review KPI results, and implement corrective actions for underperformance.
- Verify vendor invoices against actual service delivery and KPI/SLA performance.
- Prepare OPEX/CAPEX budgets, monitor expenses, and identify cost-saving opportunities.
- Prepare SOWs, RFQs/RFPs, and tender documents for FM services.
- Source, evaluate, negotiate, and recommend FM companies and service providers.
- Conduct regular facility inspections and ensure timely resolution of issues.
- Prepare management reports covering facility performance, vendor KPIs, costs, incidents, and outstanding issues.
- Ensure compliance with company policies, safety requirements, and applicable Saudi regulations.
Requirements
- Bachelor's degree in Engineering, Facility Management, Operations, or related field.
- 8+ years of facilities management experience, preferably in retail or multi-site operations.
- Strong experience in FM contracts, tendering, budgeting, vendor management, and maintenance.
- Experience managing and evaluating outsourced FM service providers against KPIs and SLAs.
- Strong communication, negotiation, problem-solving, and leadership skills.
- Good knowledge of FM procurement, contract management, and cost control.
- Arabic and English proficiency preferred.
