Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions tailored to each client’s unique business needs. With a strong emphasis on customer-centric service, ETISAL International leverages global coverage, cultural understanding, and industry best practices to help partners focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to enhance management and operational standards. ETISAL International values human capital and invests in quality, technology, and processes to exceed client expectations.
Role Description The English Speakers Client Support role is a full-time, on-site position based in Cairo. The person in this role will handle inbound and outbound customer interactions in English, including answering inquiries, resolving issues, and providing information about products and services. Daily tasks include documenting customer requests, updating records, and following established procedures to ensure accurate and efficient service. The role involves coordinating with internal teams to escalate complex cases, following up with customers to ensure resolution, and maintaining service quality standards. This position also requires adhering to performance targets, complying with company policies, and contributing to a positive, professional contact center environment.
Qualifications
- Strong English language skills, including clear spoken communication and professional writing abilities.
- Customer service skills such as active listening, problem-solving, and conflict resolution in a call center or client support environment.
- Basic computer and typing skills, with the ability to use CRM systems and contact center tools efficiently.
- Time management and organizational skills to handle multiple customer interactions and meet performance targets.
- Ability to work on-site in Cairo on a full-time basis and adapt to shift-based schedules if required.
- Previous experience in BPO, customer support, or a related field is an advantage.
- High school diploma or equivalent required; a college degree in business, communications, or related fields is a plus.
- Professional, respectful attitude, with a commitment to teamwork, confidentiality, and continuous improvement.