Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions tailored to each client’s unique business needs. With a strong emphasis on customer-centric service, ETISAL International leverages global coverage, cultural understanding, and industry best practices to help partners focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to enhance management and operational standards. ETISAL International values human capital and invests in quality, technology, and processes to exceed client expectations.
Role Description The English Speakers Client Support role is a full-time, on-site position based in Cairo. The person in this role will handle inbound and outbound customer interactions in English, including answering inquiries, resolving issues, and providing information about products and services. Daily tasks include documenting customer requests, updating records, and following established procedures to ensure accurate and efficient service. The role involves coordinating with internal teams to escalate complex cases, following up with customers to ensure resolution, and maintaining service quality standards. This position also requires adhering to performance targets, complying with company policies, and contributing to a positive, professional contact center environment.
Qualifications
