Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, the company has transformed to become more modern, agile, and empathetic. TP combines intelligent technology with human-centered service to support clients across diverse sectors and markets. Team members join a future-focused organization that values innovation, adaptability, and strong communication skills. TP offers structured career paths, training, and performance-based incentives for dedicated professionals.
Role Description This is a full-time, on-site role based in New Cairo for English speakers at B2/C1 level. The position involves handling customer interactions in English through phone, chat, or email, providing clear information, resolving inquiries, and ensuring a positive customer experience. Daily tasks include following defined procedures, documenting interactions accurately, and escalating complex issues when necessary. Team members are expected to meet assigned performance targets, maintain high-quality standards, and adhere to company policies and guidelines. The role offers a net salary of 19K plus bonus, with opportunities for development and advancement within TP.
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