Company Description Raya Customer Experience (Raya CX) is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions tailored to international standards. Raya CX leverages advanced technology, strong operational strategies, and a culture of continuous improvement to deliver high-quality customer experiences. Team members join a dynamic environment focused on innovation, performance, and professional growth.
Role Description The English Speaker (B2–C1) Customer Advisor is a full-time, on-site role based in Qesm 1st 6 October. The person in this role will handle inbound and outbound customer interactions in English, providing accurate information, resolving inquiries, and addressing complaints in a professional manner. Daily tasks include listening to customer needs, documenting interactions in company systems, following defined procedures, and escalating complex issues when necessary. The Customer Advisor will collaborate with team leaders and colleagues, meet performance and quality targets, and adhere to company policies and data protection standards. The role also involves continuously improving product knowledge and communication techniques to enhance the customer experience.
Qualifications
