Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East, with a strong focus on customer-centric solutions. The company specializes in customized, consultative services that address the unique outsourcing needs of each client, enabling them to focus on their core business. ETISAL International emphasizes global coverage, cultural awareness, and industry best practices to deliver high-quality support across diverse markets. The organization values human capital and invests in advanced technologies to enhance service delivery and client value. ETISAL International is committed to transparency, flexibility, integrity, and consistently exceeding client expectations.
Role Description This is a full-time, on-site role based in Cairo, Egypt, for an English Customer Support (Telesales) Project serving UAE business customers. The role involves handling inbound and outbound calls, providing professional customer support in English, and promoting relevant products and services to clients. Daily tasks include responding to customer inquiries, resolving issues, explaining service features, and guiding customers through sales and post-sales processes. The team member will document interactions in the system, follow up on pending cases, and meet defined performance targets for quality, customer satisfaction, and sales. The role requires working closely with supervisors and colleagues to ensure consistent service delivery and adherence to company policies and procedures.
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