Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The company designs customized, consultative services that address the unique needs of each client, helping them focus on their core business and better serve their customers. ETISAL International combines global coverage, cultural awareness, and industry best practices to deliver high-value, innovative outsourcing services. The organization emphasizes transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. ETISAL International is committed to first-class quality, valuing human capital, and exceeding client expectations through state-of-the-art technologies and processes.
Role Description This is a full-time, on-site English Customer Support role based in Cairo, Egypt, focused on handling emails and outbound calls. The role involves responding to customer inquiries in English via email, providing clear and accurate information, and resolving issues in a timely manner. You will conduct outbound calls to follow up on customer requests, provide updates, and ensure high levels of customer satisfaction. Daily tasks include documenting interactions in the relevant systems, adhering to quality and compliance guidelines, and escalating complex issues when necessary. You will collaborate with team members and supervisors to improve processes, meet performance targets, and maintain a professional, service-oriented approach in all interactions.
Qualifications
* Candidates should possess strong Communication and Customer Service skills to handle emails and outbound calls effectively and professionally.
* Candidates should possess English Teaching and Training skills that support clear language use, guidance, and continuous improvement in customer interactions.
* Candidates should possess Translation skills to accurately interpret and convey information between English and other languages when needed.
* Candidates should have excellent spoken and written English proficiency, with strong typing and email composition skills.
* Candidates should demonstrate problem-solving abilities, attention to detail, and the capacity to work in a fast-paced, target-driven environment.
* Candidates should be comfortable working on-site in Cairo, Egypt, and collaborating within diverse teams and shifting schedules.
* Previous experience in call centers, BPO, or customer support roles is an advantage; familiarity with CRM systems and basic computer applications is beneficial.
