Company Description We are TP Group, formerly known as Teleperformance, a global leader in digital business services for nearly 47 years. In the AI era, we have evolved to become sharper, more modern, and deeply focused on empathy in every interaction. TP combines intelligent solutions, advanced technology, and human expertise to support clients and customers worldwide. Our teams benefit from a future-focused work environment with opportunities to grow, learn, and build long-term careers.
Role Description This is a full-time, on-site English Customer Support role based in New Cairo, designed for recent graduates seeking to start their careers. The role involves responding to customer inquiries in English through phone, email, or chat, providing clear information and resolving issues efficiently. Team members will follow established procedures, document interactions accurately, and escalate complex cases when needed. Daily tasks include maintaining professional and empathetic communication, meeting performance targets, and collaborating with colleagues and supervisors to improve service quality.
Qualifications
* Strong English communication skills, including clear speaking, active listening, and concise written responses.
* Customer service abilities, with a focus on problem-solving, empathy, and maintaining a positive customer experience.
* Background or interest in English teaching or training, with the ability to explain information in a simple and structured way.
* Basic translation skills to support understanding of customer needs and internal documentation when required.
* Relevant bachelor’s degree or equivalent education, preferably in languages, communication, or related fields.
* Comfort using computer systems, CRM tools, and digital communication platforms.
* Willingness to work in shifts, including evenings or weekends, as required by business needs.
* Ability to work on-site in New Cairo, collaborate within diverse teams, and adapt to a fast-paced environment.
