Company Description
Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries
Role Description
This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.
Qualifications
Proficient in Customer Support and dedicated to ensuring Customer Satisfaction
Strong Interpersonal Skills for effective communication and relationship building with customers
Experience with Technical Support and problem-solving for troubleshooting customer issues
Strong Analytical Skills to evaluate and resolve customer concerns efficiently
Fluency in English, both written and verbal
Ability to work collaboratively as part of an on-site team
Prior experience in a customer service role is a plus
BENEFITS:
Salary up to 19k Net (including KPIs)
KPIs collected in Euro equivalent – maximize your earning potential
24/7 transportation across Cairo & Giza
Medical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA .
Free Gym Access
Exclusive discounts at stores across Egypt
Clear career path after just 6 months
VPN line provided
Overnight allowance: EGP 1,000
