Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human empathy to deliver smarter customer experiences. TP focuses on innovation, modern digital solutions, and operational excellence for clients worldwide. Team members join a future-focused organization that values adaptability, professionalism, and continuous improvement. TP offers opportunities to grow within a dynamic, international work environment.
Role Description This is a full-time, on-site English Customer Services role based in Cairo, supporting USA accounts. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing accurate information about products, services, and policies. Responsibilities include documenting customer interactions, following established procedures, and escalating complex cases when necessary. Team members are expected to maintain high-quality service standards, meet performance targets, and adhere to compliance and data privacy guidelines. The role may also involve collaborating with supervisors and peers to improve processes and participating in training sessions to enhance skills and product knowledge.
Benefits : 21K net Salary
Transportations
Online interviews
Medical insurance : 400k/year
Fast promotions
Qualifications
