Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address the unique needs of each client’s business and customers. ETISAL International combines global coverage with a strong understanding of diverse cultures and industry best practices to support partners in improving service quality and customer satisfaction. The company is committed to transparency, operational flexibility, integrity, and using state-of-the-art technologies. Its teams work continuously to enhance management standards and exceed client expectations through dedicated, customer-centered service.
Role Description This is a full-time, on-site English Customer Service | Outbound role based in Cairo, Egypt. The role involves making outbound calls to existing and potential customers to provide information, answer inquiries, and support customer needs in line with client requirements. Daily activities include following structured call scripts where needed, documenting interactions accurately, and updating customer records in the system. Team members handle customer concerns professionally, escalate complex issues when required, and adhere to quality, compliance, and performance targets. The role also requires collaborating with supervisors and colleagues to improve call effectiveness, participate in coaching sessions, and contribute to a positive, service-oriented work environment.
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