Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. ETISAL International is committed to high-quality service, global coverage, and an understanding of diverse cultures, supported by industry best practices and advanced technologies. The company focuses on helping partners enhance the value of their own customers while emphasizing transparency, flexibility, integrity, and a strong appreciation of human capital. ETISAL International continually works to exceed client expectations through ongoing improvement of its management and operational standards.
Role Description This is a full-time, on-site role for an English Customer Service - Chat Account based in Qesm El Maadi. The role involves handling customer inquiries and requests through chat in English, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. Daily tasks include responding to customers in a professional manner, following company guidelines and procedures, escalating complex cases when necessary, and maintaining detailed records of interactions. The role also includes collaborating with team members and supervisors, updating knowledge of products and services, and contributing to service quality improvement by sharing feedback and observations.
Qualifications
* Candidates should possess strong Communication and Customer Service skills for handling chat-based inquiries professionally and effectively.
* Candidates should possess English Teaching and Training skills to support quality communication, language accuracy, and continuous performance improvement.
* Candidates should possess Translation skills to interpret and clarify information accurately when needed.
* Candidates should have excellent written English proficiency, including grammar, spelling, and clarity in messaging.
* Candidates should demonstrate problem-solving abilities, attention to detail, and the capacity to follow structured processes and guidelines.
* Candidates should be comfortable working in an on-site, fast-paced environment in Qesm El Maadi and be able to work flexible shifts as required.
* Previous experience in chat-based support, call centers, or BPO environments is preferred.
* A relevant diploma or bachelor’s degree and basic computer literacy, including typing skills and familiarity with customer support systems, are beneficial.
