Company Description LEO Trading Agency is a limited liability company specializing in trading services and operating a franchise business model. The agency has been a Vodafone partner since July 2012 and owns and operates 31 Vodafone Express stores across Egypt. In addition to retail operations, LEO Trading Agency is active in import and export activities. The company also provides outsourcing recruitment services, offering workforce solutions to partners and clients. Team members join a dynamic, service-focused environment with opportunities to support recognized brands and develop professional skills.
Role Description The English Customer Service C1 role is a full-time hybrid position based in Cairo, Egypt, with some flexibility for work from home. The role involves responding to customer inquiries in English via phone, email, and chat, ensuring timely, accurate, and courteous support. Daily tasks include resolving issues, providing product and service information related to Vodafone offerings, and documenting interactions in the customer service systems. The team member will follow established procedures, escalate complex cases when needed, and collaborate with colleagues to improve the customer experience. The role may also include participating in training sessions, updating knowledge on new services, and supporting quality assurance initiatives.
Qualifications
