Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, TP has transformed into a sharper, more modern, and highly empathetic organization. The company focuses on intelligent, future-ready solutions that support clients across a wide range of sectors. TP combines human expertise with advanced technologies to deliver high-quality customer experiences and long-term value. Team members join a forward-looking environment that emphasizes innovation, professionalism, and continuous improvement.
Role Description This is a full-time, on-site English Call Center (B2) role serving the USA market, based in New Cairo. The role involves handling inbound and outbound customer calls in English, responding to inquiries, resolving issues, and providing clear, courteous, and accurate information. Team members will follow established scripts and guidelines, document interactions in the system, and ensure compliance with company policies and quality standards. Daily tasks also include updating customer records, escalating complex cases when necessary, and collaborating with supervisors and colleagues to improve processes and service performance. The role may involve participating in training sessions and feedback meetings to enhance skills and maintain target metrics.
Qualifications
Hello, this is Youssef HR from Teleperformance.
Teleperformance is hiring for an English call center agent Graduates only can apply Egyptians only Working Hours: 9 Hours including 1 hour break
Rotational shifts
first shift starts at 3 pm
last shift ends at 2 am for females
5 working days & 2 days off
BENEFITS:
Salary up to 23k Net (including KPIs & bonus)
KPIs collected in Euro equivalent – maximize your earning potential
24/7 transportation across Cairo & Giza
Quarter Bonus Up to 195 Euro
Medical Insurance (up to EGP 400,000/year) + **Social Insurance
Free Gym Access
Exclusive discounts at stores across Egypt
Clear career path after just 6 months
VPN line provided
Overnight allowance: EGP 1,000
Door-to-door transportation for females after 11 PM (for night shifts)
Location: Nasr City ELmosher (Teleperformance City Walk Site)
If you’re interested kindly reply back (Interested). And if you know anyone who might be interested, kindly send me the phone number so we can contact them. Thank you . HR: Youssef Reda phone number: 01064455953
