Company Description ETISALAT BUSINESS CONNECTION provides a wide range of business connectivity and digital solutions, including Business Edge Internet Pro, GSM services, and plug-and-play connectivity options. The company supports clients with Office 365 licensing, CCTV camera solutions, and SMS marketing services to enhance business operations and customer engagement. ETISALAT BUSINESS CONNECTION also offers DGTX VAT services and online marketing solutions to help organizations improve their digital presence and compliance. The company focuses on delivering reliable, tailored services that support business growth and efficiency.
Role Description The English B1+ Customer Support Representative is a full-time, on-site role based in Cairo, Egypt. The representative responds to customer inquiries via phone, email, and chat, providing clear information about business connectivity, digital services, and related offerings. Daily tasks include handling customer issues, troubleshooting basic service problems, logging interactions in internal systems, and ensuring timely follow-up and resolution. The role involves maintaining a high level of customer satisfaction, escalating complex issues when needed, and collaborating with internal teams to improve service quality. The representative is expected to use English at B1+ level in all customer interactions and adhere to company guidelines and performance standards.
Qualifications
* Strong customer-facing skills, including Customer Support and Customer Service abilities.
* Ability to maintain high Customer Satisfaction through empathetic and solution-focused interactions.
* Effective Communication skills in English at B1+ level or higher, both spoken and written.
* Basic Troubleshooting skills for connectivity, digital services, and account-related issues.
* Previous experience in call centers or customer support roles is an advantage.
* Comfort using CRM systems, ticketing tools, and standard office software.
* Ability to work on-site in Cairo, Egypt, in rotating shifts if required.
* Strong problem-solving mindset, attention to detail, and willingness to learn about telecom and digital services.
