Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions to businesses worldwide. The organization specializes in creating seamless customer experiences for clients across diverse industries through advanced call center and support operations. A strong commitment to innovation, cutting-edge technology, and a client-centric mindset drives continuous improvement and measurable results. Team members collaborate in a professional, dynamic environment where flexibility, excellence, and high-quality service are core values.
Responsibilities
- Review and update prior-day appointment statuses, including check-outs, cancellations, and no-shows.
- Identify and correct facility and department mismatches within the EMR.
- Detect and merge duplicate patient charts according to company policy.
- Monitor automated processes for identifying invalid or fake email addresses.
- Review and correct provider assignments for resource-based schedules.
- Maintain accurate patient demographics, including phone numbers, emails, and addresses.
- Assist patients with patient portal enrollment.
Requirements
- Previous experience working with an EMR/EHR system is preferred.
- Medical background is a must
- Strong attention to detail and organizational skills.
- Experience with EMR data cleanup or chart management is a plus.
- Familiarity with healthcare scheduling workflows is preferred.
- Experience supporting patient portals is an advantage.
- Strong analytical, written, and verbal communication skills.
- Ability to handle sensitive patient information with confidentiality.
